Help F.A.Q.

To place an order on our website, simply browse our product catalog, select the items you want, and add them to your cart. Customise your designs as needed and proceed to checkout. Follow the steps to provide shipping and payment information, and confirm your order.

We accept several payment methods, including major credit cards like Visa, MasterCard, American Express, and Discover. Additionally, we offer the option to pay with Google Pay, Apple Pay.

Yes, it’s safe to enter your credit card information on our website. We prioritise your security and use secure encryption technology to protect your personal and financial data.

Absolutely! We offer international shipping to a wide range of countries around the world. Please refer to our shipping information to check if we deliver to your location.

The processing time varies depending on the products you order. Typically, it takes 2-7 business days to produce custom items. Shipping times are determined by your location and chosen shipping method.

You have 14 days from the arrival date of your order to return your items. We accept returns on unworn, unwashed clothing, and unused items. Don’t be shy to contact us if there’s any problems or you have any queries, we’re extremely lenient and making sure you are happy is really important to us. More details can be found in our Shipping and returns policy.

You can track your order by using the tracking link provided via email or you can also sign up for email tracking notifications to receive updates as soon as we have news about your shipment. So to stay informed about shipment progress, you need to add your email to the tracking page.

If you receive a damaged or defective item, please get in touch with us to support you immediately. We will arrange a replacement or refund, and may request photos of the damaged product for our records. More details can be found in our Shipping and returns policy.

If you need to make changes or cancel an order, please contact us as soon as possible. Once an order is in production, it may not be possible to make modifications, but we will do our best to assist you. More details can be found in our Shipping and returns policy.

We take data privacy seriously. Please refer to our Privacy Policy page for details on how we collect, use, and protect your data.

Additional costs such as taxes and shipping fees are outlined during the checkout process. The final total, including all applicable fees, will be displayed before you confirm your order.

If an item is out of stock, you can often sign up for a notification when it becomes available again. Please visit the product page and enter your email to receive updates.

Our customer support team is available to assist you. You can contact us through our Contact us page, and we will respond to your inquiries promptly.

We strive to respond to customer inquiries as quickly as possible. Our typical response time is within 24-48 hours, but it may vary during peak times.

Yes, we provide sizing guides for our clothing. These guides can be found on the product pages to help you select the right size.

Check our “Promotions” or “Sales” section on the website to find information about any ongoing promotions or discounts.

To unsubscribe from our email newsletter, click the “Unsubscribe” link at the bottom of one of our newsletter emails, or contact our support team for assistance.

We welcome your feedback and suggestions. You can submit your feedback through our Contact us page.

We take data security seriously and are committed to GDPR compliance. Please refer to our Privacy Policy for more information on how we handle data.

Not directly from the website for specific enquiries you need to contact us first and see what we can do.